Airport Taxi Questions & Answers

Q. When should I book?
A. Although you may book your Airport Taxi transfer(s) online up to 24 hours before your travel date, we recommend that you book as early as possible. By booking your transfer(s) early, you have the best chance of beating any price increases, which may occur at any time during the year, especially prior to each holiday season. Please call our customer service team if you need a transfer within 24 hours – we will usually be able to take your booking.

Q. Will I be dropped off at my hotel or private villa?
A. Yes, all our services are door-to-door – the driver will take you directly to the address you give when you make your booking.

Q. Will anyone else be traveling in the vehicle I book?
A. No, we only offer private transfers, so the price you pay reserves the vehicle exclusively for your group. We do not offer a shared shuttle service at this time.

Q. How can I contact you?
A. You can contact us by email or phone, our full details are available on our contact page.  If your inquiry is urgent, please call us for the quickest response.

Q. What luggage entitlement will I have?
A. Your luggage entitlement is defined by the size of vehicle you book. For example, a 4 seater taxi has space for 4 bags or small suitcases, and small hand luggage items to be carried in the cabin. An 10 seater minivan has double the luggage capacity. If you are in any doubt if your luggage will fit in the vehicle, please upgrade to a larger one to ensure you have a comfortable journey.

Q. There will be children in my group. Can you supply child seats?
A. For most vehicles, yes we can. Please specify how many child and/or baby seats you require, baby seats will be provided if booked whenever available, however there may be rare instances when such seats are unavailable in peak season.

Q. Do you charge extra for debit or credit card payments?
A. No. There is no additional charge for paying by debit or credit card. We can also accept bank transfers and Paypal payments, but there will be a 3% fee applied to the final price. Please contact us if you would like to pay by bank transfer or Paypal.

Q. My company requires an invoice, can you supply one?
A. Yes we can provide you with an invoice if required. Invoice will be send to your email address.

Q. My confirmation email and/or booking voucher haven’t arrived by email. What should I do?
A. In rare instances, it is possible that your email server or software may mistake our emails for spam and not deliver them. If you feel that you should have received a communication from us, but have not, please email or call us.

 

I haven’t travelled yet

Q. Where will I meet the driver when I arrive?
A. After paying for your booking you will receive a confirmation email explaining where to meet your driver, along with other useful information including our 24/7 Assistance Helpline numbers. In the case of most airport pickups, your driver will be waiting for you at the arrivals gate with a sign showing your name.

Q. What happens if I can’t locate my driver?
A. If you have any trouble locating your driver, just call our 24/7 Assistance Helpline numbers (printed on your booking voucher) and we will immediately assist you.

Q. What happens if my flight is delayed?
A. All flights are monitored for delays to ensure your driver will be waiting for you at the correct time. However, as a backup measure, please call us on our 24/7 Assistance Helpline numbers (printed on you booking voucher) if you become aware of any delay to your flight which may affect your transfer.

Q. My flight has changed. Can I reschedule my transfer?
A. In most cases we will be able to reschedule your transfer without a problem. However, if it is a busy time of the year, it is possible (but unlikely) that we may not have availability for your new transfer time. Please contact us the moment you know about your change in schedule to allow us sufficient time to reorganize your transfer. If we are unable to reschedule your transfer, we will make arrangement with our partners or refund you in accordance with our terms and conditions.

Q. My flight has been cancelled and I no longer require a transfer. Can I cancel it?
A. Yes, in accordance with our terms and conditions.

Q. My group size has changed, can I choose another vehicle?
A. Yes. Please inform us as soon as possible to confirm availability of a more suitable airport taxi vehicle. There may be an additional charge to pay if you require a larger vehicle.

 

I have completed my trip

Q. I have some comments or suggestions to make, who should I contact?
A. We actively welcome our customers’ comments and suggestions, and treat them as a valuable insight as to how to improve our service. After you have traveled with us, we will send you a link to leave a good comment about our service or you can do so on any of your favorite travel community website such as TripAdvisor.

Q. I left an item of luggage on the vehicle. How do I get it back?
A. We will do everything we can to repatriate your lost luggage to you, either to your place of residence, or to your home address. Please note that any fees incurred will have to be paid before the luggage is sent back to you by courier, in accordance with our terms and conditions.

If you still have questions after having read the above, please contact us. We’ll be happy to help

Airport Taxi Questions & Answers October 20, 2013